Returns & Refunds

We take great care in producing and inspecting each item before dispatch.

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to request a return or exchange.

To be eligible for a return and refund, the product must be unused in its original condition.

Please note:

• Products that include customisation (e.g. personalised engraving) are exempt from full refunds under Irish consumer law.

  • For returned shrouds — we will refund the cost of the shroud minus the cost of the engraved name plate (€20), which cannot be reused. Customers are welcome to carefully remove and keep their customised name plate before returning a shroud.

  • For our memorial markers — as they are a fully customised item, we cannot accept returns unless the item arrived to you faulty or incorrect.
    

• If you wish to cancel or amend your order, you must contact us promptly to do so before engraving has begun, otherwise we will not be able to provide a full refund (the above charges for customised items will apply).
  

• The original delivery fee is non-refundable.
  

• Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a tracked service, as responsibility for the item remains with you until it reaches us.

Refunds are made to the original payment method within 14 days of us receiving and inspecting your returned item.
You will receive confirmation by email once your refund has been processed.